ek44 Terms and Conditions

1 Acceptance of Terms

These Terms and Conditions ("Terms") govern the relationship between ek44 ("the Platform", "we", "us") and any person who registers, accesses, or uses the ek44 platform ("you", "the Player"). By accessing ek44 — whether through the website, the mobile app, or any other interface — you agree to be bound by these Terms.

These Terms apply to all activities on ek44, including account registration, deposits, gameplay, bonus participation, withdrawals, and any communication with the ek44 support team. They should be read alongside the ek44 Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and ek44.

If you are accessing ek44 on behalf of another person, you confirm that you have the authority to bind that person to these Terms. ek44 reserves the right to update these Terms at any time. Continued use of ek44 after an update constitutes acceptance of the revised Terms.

2 Eligibility

To use ek44, you must meet all of the following eligibility requirements at the time of registration and throughout your use of the platform:

• You must be at least 18 years of age. ek44 does not permit minors to register or play under any circumstances.
• You must be accessing ek44 from a jurisdiction where online gaming is not prohibited by applicable law.
• You must not be a current employee, contractor, or close family member of an ek44 employee or contractor.
• You must not have been previously excluded or banned from ek44 under any account.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

ek44 reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or closure.

3 Account Registration

Each player is permitted to hold one account on ek44. Creating multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is strictly prohibited. ek44 uses automated and manual checks to detect duplicate accounts.

When registering on ek44, you must provide accurate and complete information. This includes your real name, date of birth, and a valid mobile number linked to your bKash, Nagad, or Rocket account. Providing false information during registration is a breach of these Terms and may result in immediate account closure and forfeiture of any balance.

You are responsible for maintaining the security of your ek44 account credentials. This means:

• Using a strong, unique password that you do not use on other platforms.
• Never sharing your login credentials with anyone, including friends or family.
• Logging out of ek44 when using a shared or public device.
• Contacting ek44 support immediately if you suspect unauthorised access to your account.

ek44 will never contact you to ask for your password. Any communication claiming to be from ek44 and requesting your password should be treated as fraudulent and reported to the support team.

4 Deposits

ek44 accepts deposits via bKash, Nagad, and Rocket — the three primary mobile banking services used by players in Bangladesh. All deposits must be made from a payment account registered in your own name. Third-party deposits are not permitted on ek44.

Minimum and maximum deposit amounts are displayed in your ek44 account at the time of deposit. These limits may vary depending on your account verification status and payment method. Deposits are credited to your ek44 balance in real time in most cases. If a deposit does not appear within 15 minutes, contact ek44 support with your transaction reference number.

• ek44 does not charge fees on deposits. Any fees charged by your mobile banking provider are outside ek44's control.
• Deposits made in error cannot be reversed once credited to your ek44 account balance.
• ek44 reserves the right to request proof of payment for any deposit if there is a discrepancy.
• Deposits made from accounts not registered in your name will be returned and may trigger an account review.

5 Withdrawals

Withdrawals on ek44 are processed to the same payment method used for your most recent deposit. This policy exists to prevent money laundering and to protect players from unauthorised withdrawals. Withdrawals to bKash, Nagad, and Rocket are typically processed within five minutes for standard amounts during normal operating hours.

To request a withdrawal on ek44, your account must be fully verified. Verification requires a valid national ID or passport and confirmation that your registered mobile number matches your payment account. Unverified accounts may deposit and play but cannot withdraw until verification is complete.

• Minimum withdrawal amount: displayed in your ek44 account settings.
• Maximum withdrawal amounts per day and per week apply and are shown at the time of withdrawal.
• Withdrawals of bonus-derived winnings are subject to wagering requirements being met in full before processing.
• ek44 reserves the right to request additional identity verification for large withdrawals or withdrawals that trigger risk checks.
• Withdrawals will not be processed to third-party accounts under any circumstances.

6 Bonuses and Promotions

ek44 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to specific terms that are published alongside each offer. The general bonus rules below apply to all promotions on ek44 unless a specific promotion states otherwise.

• Wagering Requirements: All bonus funds must be wagered a specified number of times before they can be withdrawn. The wagering requirement for each bonus is stated clearly in the promotion details.
• Eligible Games: Not all games on ek44 contribute equally to wagering requirements. Slots typically contribute 100%, while live dealer games and certain other game types may contribute less. Check the specific bonus terms for contribution rates.
• Bonus Expiry: Bonuses that are not claimed or wagered within the stated validity period will expire automatically. Expired bonuses cannot be reinstated.
• One Bonus at a Time: Players may only hold one active bonus at a time on ek44. Claiming a new bonus while another is active may result in the existing bonus being forfeited.
• Abuse Prevention: ek44 monitors bonus usage for patterns that suggest abuse, including but not limited to low-risk betting strategies designed to clear wagering requirements without genuine gameplay risk. ek44 reserves the right to cancel bonuses and associated winnings where abuse is detected.

ek44 reserves the right to modify, suspend, or cancel any promotion at any time. Players who have already claimed a bonus will not be affected by changes made after the claim date, provided they continue to meet the original terms.

7 Game Rules and Fair Play

All games available on ek44 use certified random number generator (RNG) technology. Game outcomes are determined independently of player identity, account balance, betting history, or any other account-level factor. The RTP (return to player) percentage for each game is published and consistent.

The following activities are strictly prohibited on ek44 and will result in immediate account suspension and forfeiture of any balance:

• Using automated software, bots, or scripts to play games or interact with the ek44 platform.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage. Any winnings derived from a known bug must be reported to ek44 support and will not be paid out.
• Colluding with other players in live dealer games or any other multiplayer format available on ek44.
• Using VPNs or other tools to disguise your location or identity for the purpose of circumventing ek44's eligibility rules.
• Any form of chip dumping, match fixing, or coordinated play designed to manipulate game outcomes.

In the event of a technical failure during a game session on ek44, the round will be voided and any stake placed will be returned to your account balance. ek44 is not liable for losses resulting from internet connectivity issues on the player's side.

8 Account Suspension and Closure

ek44 reserves the right to suspend or close any account at any time, with or without prior notice, if there is reasonable cause to believe that the account holder has breached these Terms. Reasons for suspension or closure include but are not limited to:

• Providing false or misleading information during registration or verification.
• Operating multiple accounts on ek44.
• Engaging in fraudulent activity, including chargebacks on legitimate deposits.
• Breaching the fair play rules outlined in Section 7.
• Abusing the bonus system as described in Section 6.
• Failing to complete identity verification within the required timeframe.

Where an account is closed due to a breach of these Terms, any balance derived from the breach — including bonus winnings and winnings from games played in violation of these Terms — will be forfeited. Legitimate funds deposited by the player that are not connected to the breach will be returned to the original payment source.

Players who wish to close their own ek44 account voluntarily may do so by contacting the support team. Voluntary account closure requests are processed within 48 hours. Any remaining balance will be paid out to your registered payment account after standard verification checks.

9 Responsible Gaming

ek44 is committed to providing a safe and responsible gaming environment. Gaming on ek44 is intended to be a form of entertainment. It should never be used as a way to generate income, recover financial losses, or escape personal problems.

Every player on ek44 has access to the following responsible gaming tools directly from their account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit into your ek44 account.
• Session Time Reminders: Receive notifications after a set period of continuous play.
• Cooling-Off Periods: Temporarily suspend your ek44 account for a set period without permanently closing it.
• Self-Exclusion: Permanently exclude yourself from ek44 if you feel you need a complete break from gaming.

If you are concerned about your gaming behaviour or that of someone you know, ek44 encourages you to use these tools and to reach out to the support team. You can also find more information on the Responsible Gaming page.

10 Privacy and Data

ek44 collects and processes personal data in accordance with its Privacy Policy. By registering on ek44, you consent to the collection and use of your personal data as described in that policy. The Privacy Policy covers what data ek44 collects, how it is used, how it is stored, and your rights in relation to your data.

ek44 will never sell your personal data to third parties for marketing purposes. Data shared with payment processors and identity verification services is limited to what is strictly necessary to process your transactions and verify your identity. For full details, refer to the Privacy Policy.

11 Limitation of Liability

ek44 provides the platform on an "as is" basis. While ek44 makes every effort to ensure the platform is available and functioning correctly at all times, ek44 does not guarantee uninterrupted access or error-free operation.

To the maximum extent permitted by applicable law, ek44 is not liable for:

• Loss of winnings or data resulting from technical failures, internet outages, or circumstances outside ek44's reasonable control.
• Any indirect, consequential, or incidental losses arising from your use of ek44.
• Losses resulting from your failure to comply with these Terms, including losses from account suspension or bonus forfeiture.
• Any third-party content, services, or links that may be referenced in connection with ek44.

Nothing in these Terms limits ek44's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

12 Changes to These Terms

ek44 reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, ek44 will notify registered players via email or an in-platform notification.

Your continued use of ek44 after the publication of updated Terms constitutes your acceptance of those changes. If you do not agree with any changes to these Terms, you should stop using ek44 and contact the support team to close your account.

13 Contact

If you have any questions about these Terms and Conditions, or if you need clarification on any point, the ek44 support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly within your ek44 account after login.
• FAQ: Common questions are answered on the FAQ page.

ek44 aims to respond to all support queries within 24 hours. For urgent account issues, live chat is the fastest way to reach the team.